Privacy policy
Last updated 18 October 2026
This policy explains what personal information Ortho Surveys collects, why we collect it, how long we keep it and what your rights are under UK data protection law.
Who we are
Ortho Surveys provides measured building surveys and site inspections in London and the Home Counties. We are responsible for the personal information described here. If you have any questions about it, email info@orthosurveys.co.uk.
What we collect
When you ask for a quote or get in touch, we collect:
- your name, email address and, if you give it, your phone number
- the postcode of the property
- details of the project, such as the service, property type, number of floors and drawings you need
- anything you write in your message or in later emails
If we carry out a survey or inspection, we also hold access arrangements, invoices and payment records, and the scans, photographs and drawings of the property. Scans and photographs can incidentally show people, belongings or documents inside the building. We ask you to put away anything you would rather we didn't record.
This website does not use cookies, analytics or advertising trackers.
Why we use it
- To reply to your enquiry and prepare a quote. This is a step you ask us to take before entering into a contract.
- To carry out the survey or inspection and deliver the drawings, report or data. This is to perform our contract with you.
- To keep accounts and business records. This is required by law.
- To deal with any questions or claims about our work. This is in our legitimate interests, and those of our insurers.
We do not send marketing emails and we never sell your information.
Who we share it with
We only share your information where we need to:
- Cloudflare, which hosts this website and delivers messages sent through the quote form
- Google, which provides our email
- our accountant, insurers and professional advisers, where needed
- people you ask us to send the drawings or report to, such as your architect, builder or engineer
- anyone we are required to share it with by law
Cloudflare and Google may process information outside the UK. Where they do, it is protected by safeguards recognised under UK law, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
- If an enquiry doesn't go ahead, we delete your details within 12 months.
- If we carry out work for you, we keep the project records, including scans and drawings, for 6 years after the work is finished. This covers the period in which questions or claims about the work can arise and the time we must keep financial records.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information, where we don't need to keep it
- object to or ask us to restrict how we use it
- ask for information you gave us in a format you can pass to someone else
To use any of these rights, email info@orthosurveys.co.uk. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
If we change how we use your information, we will update this page and the date at the top.